I was reading elsua’s blog post, “5 Key Steps towards Adopting Web 2.0 within the Enterprise” and the key point to take from the article is support. Elsua talks about different types of support, and different times when support will be needed – I think that is the crucial step, letting users feel comfortable in efficiently using new tools within their corporate boundaries.
At Atlassian, we develop enterprise wikis and one of the key questions we deal with is how do we get our users to adopt this new technology. It’s a difficult question to answer, but one that does have an answer – dependent on each organization.
However, the key is support. Show users what they can do with the new “2.0” tools, how they can do it, and why it’s valuable TO THEM to adopt the new tools.